Contact information
Last updated: September 9, 2026
Need help with a product, existing order, shipment, return, refund, payment, or privacy request? Customer Care can help you find the appropriate next step.
Customer Support
Email: service@jxcvssr.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST
We generally aim to respond to customer inquiries within 1–2 business days.
For Existing Orders
Please include your order number, the email address used at checkout, a clear description of your question or issue, and relevant photos or videos where appropriate.
Orders, Shipping & Tracking
Most in-stock orders are normally processed within 1–3 business days after payment authorization. For orders delivered within the United States, estimated standard carrier transit is generally 5–12 business days after dispatch.
Available shipping methods and applicable shipping charges are shown during checkout before payment is submitted. Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory availability and destination.
When tracking is available, shipment information is sent to the email address used during checkout. Please allow approximately 48 hours after shipping label creation for initial carrier activity to appear.
Delayed or Missing Packages
If tracking has not updated for an extended period, or an order is significantly outside the expected delivery range, email service@jxcvssr.com with your order number.
A carrier status marked “Delivered” does not automatically prevent you from contacting us about a shipment you cannot locate. We may ask you to check the delivery area, reception desk, household members, neighbors, or the local carrier while the circumstances are reviewed.
Returns & Product Issues
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before sending merchandise so Customer Care can review the request and, if approved, provide the correct return warehouse address and instructions.
Important: Do not automatically send returns to the business registration address. That address is provided for business transparency and correspondence. The correct return warehouse address will be supplied after an approved return request.
Preference-based returns are generally returned at the customer’s shipping cost. If an item is confirmed damaged, defective, incorrect, incomplete, or materially misdescribed, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear the reasonable return cost caused by that issue. No separate restocking fee is charged for approved eligible returns.
Refunds, Cancellations & Payments
Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days. If approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval. Payment providers may require additional posting time.
Order change or cancellation requests should be submitted within 12 hours after purchase. Requests cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun. No separate cancellation fee is charged merely for submitting an eligible cancellation request.
Payment methods displayed at checkout may include major credit cards, debit cards, PayPal, or other supported methods enabled for your location. Transactions are processed in United States Dollars (USD).
Privacy Requests
For access, correction, deletion, or other privacy-related questions, email service@jxcvssr.com. Depending on the request and applicable law, identity verification may be required.
Business Information
Brand Name: Jxcvssr™
Legal Company Name: Guangzhou Yixucheng Trading Co., Ltd.
Brand / Company Relationship: Jxcvssr™ is owned and operated by Guangzhou Yixucheng Trading Co., Ltd..
Business Address: Room A2690, Room 1107, No. 38 Zhongshan Avenue Middle, Tianhe District, Guangzhou, Guangdong, China
Website: jxcvssr.com
Customer Support Email: service@jxcvssr.com